Lolli Lane Sugar & CO. Store Policy

Privacy & Safety

Your privacy is paramount to Lolli Lane Sugar & Co. By using our website or shopping in-store, you consent to our data collection and usage practices. We periodically update our policy; kindly review any changes.

Information Use

We collect Personal and Aggregate Information. This data refines your shopping experience and helps us understand your preferences. When shopping, we may ask for certain details like your name, email, and address, primarily to:

  • Fulfill your order.

  • Communicate with you.

  • Enhance our store and offerings.

  • Comply with legal obligations.

We retain your information as required or permitted by law. We may also share select information with partners assisting our service delivery, such as Mailchimp and ShipStation.

Cookies and Web Tracking

Our site utilizes cookies and pixel tags. They help us understand user behavior and enhance your experience. By using our site, you consent to their use.

Security Measures

We prioritize your online safety. Our SSL technology safeguards your order details. To verify, check the "https" prefix in the browser address bar during checkout.

User Content and Submissions

By sharing content with us (pictures, reviews, etc.), you grant Lolli Lane Sugar & Co. a license to use it. We can showcase it on our marketing materials, website, or social media. However, ensure your content is lawful and respects copyright norms. Any content you share will be non-confidential.

Feedback

Any feedback provided will be non-confidential. We welcome your insights but are not obligated to act on them.

User Conduct

Respectful and lawful behavior is expected. Avoid sharing harmful, false, or copyrighted content. Any actions contrary to our guidelines can result in account termination.

Ordering & Refunds

  • All sales are final.

  • Current shipping time: 3-5 business days (may be subject to change).

  • Due to the nature of Freeze Drying, candy may be brittle and subject to breaking or crumbling.; we aren't liable for damages during transit.

  • Address inaccuracies can result in delays. If undeliverable, orders might be canceled with a 10% cancellation fee.

  • Product imagery is representative. Variations can occur.

  • Pre-orders are charged immediately. Cancellation within 30 minutes of order is possible but may be subject to a 10% cancellation fee.

  • Inventory discrepancies may result in order adjustments with proper refunds.

  • We are not responsible for delivered packages that go missing.

  • Do not consume any product wrapping or packaging.

  • Date = Processed Date. Unopened items are considered shelf-stable and can potentially last for several years.

  • We accept major credit cards and Apple Pay.

  • By making a purchase, you agree to these terms.

Promotional Discounts

  • Promotional discounts don’t apply to wholesale or large bulk purchases.

Accepted Payment Methods

  • Credit / Debit Cards

  • PayPal

  • Apple Pay

Residential Kitchen

Products are produced in a Residential Kitchen.